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Skeleta Covid-19 Info

Skeleta Covid-19 Info

Skeleta Safaris is fit for the future. Robust, Resilient and Responsive amidst the global Covid-19 situation.
TOURING - DEPOT CHECKS
  • Coach / Vehicle are sanitized using disinfectant cleaner before departing the depot.
  • Voluntary masks for guests are available for hand out by guide where guests do not have their own.
  • Coach / Vehicle contain cleaning / alcohol-based hand sanitizing equipment for regular own use.
  • Guides / drivers always wear masks when cleaning fleet.
  • Guides / drivers undergo thermal screening before every new assignment.
  • Appropriate, clear and visible signage in all vehicles to raise awareness by passengers of measures and equipment available, taken to ensure their safety by the tour operator.
  • After return to depot, the entire coach undergoes a deep clean and disinfection cycle.
  • Air-handling systems, air-conditioner and other air circulation systems are sanitized and maintained after each tour.
  • Where fitted, items such as curtaining and other soft, loose fabrics are removed.
  • The sanitization of all interior hard surfaces that may have been touched by passengers including seatbelts; grip handles; window and door handles; glass surfaces seat-backs and overhead safety handles are deep cleaned at the depot, and sanitized daily on tour. Also includes: microphones, exterior door-handles, interior windows and glass surfaces.
  • Adequate airing of the vehicle prior to re-use.

AT AIRPORTS
  • Guide will welcome guests with face mask.
  • Avoid direct contact – no shaking of hands and keep a distance between yourself and the guest as far as possible.
  • Guide will explain to guests where they can find sanitizing and refuse bins.
  • Where possible, passengers will be assigned a seat for the duration of their passage and encouraged to remain in their assigned space to minimize the transmission of the virus.

ON TOUR
  • Guide / helper will clean and sanitize coach on a continual basis: prior to departure,
  • during lunch stops and after arrival at the destination.
  • Guests will be advised that most of the travel documentation is shared and provided on a digital platform.
  • Guests are advised to choose one seat and avoid rotation where practical.
  • Continued disinfection of areas that are frequently used and touched are meticulously cleaned, door locks, window sliders, fridge / cool box, handrails, dustbins.
  • Where a passenger displays – or is suspected of having any symptom associated with COVID-19, steps shall be taken to isolate the passenger and to notify the appropriate authority.

GENERAL
  • Group check-in at lodges are arranged to ensure quick and smooth process at the lobby / reception, avoiding interaction with other guests / groups.
  • Groups are kept together at same tables during meals.
  • Mixing groups are avoided when participating on activities / game viewers.
  • Log book will be kept of all stopovers the transport has made.

SHUTTLE SERVICES OPERATORS, CHARTER AIRCRAFT, ACTIVITY OPERATORS
E.G. QUAD BIKES, DOLPHIN CRUISES AND TRANSFER / LOGISTICS
  • We Comply with the prescribed social distancing and hygiene measures as stipulated
  • in the Directives relating to the Transport Sector by increasing space, i.e. reducing seats on vehicles / aircraft (similar to the public transport SOP’s). Discretion will be used where it is a closed group.
  • All staff will wear masks and avoid physical contact as far as possible.
  • We provide alcohol-based hand sanitizers and disinfectant for all guests before starting activities. Spare masks will be kept available for guests who do not have their own.
  • Guests will be requested to complete a Medical and Travel Declaration before partaking on activities.

ACTIVITIES AND EQUIPMENT
RECEPTION AND CUSTOMER ARRIVAL COUNTERS
  • All equipment are sanitized before every use. In particular, the interior, including the steering wheel, door handles, safety belts and Instrument clusters.
  • Life jackets, helmets, etc. are sanitized before a rental and directly after the rental as well.
  • Social distancing will apply. Proper queue control will be done, using floor markers or cordons to adhere to a minimum of 1,5 meter social distancing requirement.
  • Roll bars and handle are wiped after each trip or each drink / meal stop on a trip
  • Binoculars will not be shared and wiped frequently by guests with wipes provided.
  • Portable food and drink containers -are cleaned with surface disinfection after each use, and thoroughly at the end of trips.
  • Hand sanitizers and disinfectant are provided for all guests before starting activities.
  • Staggered starting times for activities, to avoid queues.
  • Reception / check-in counter has visible alcohol-based hand sanitizers available at all times. Staff to administer the sanitizer or let guests do this themselves.
  • We encourage e-payment and e-documentation and card payment to limit touching of cash. Card machines are sanitized after use by a customer.
  • A Notice Board are displayed with action plan / medic and health service contact numbers.
  • Temperature measurement equipment are available.
  • Counters and tables that have customer contact are sanitized regularly throughout the day. The installation of transparent panels at counters hanging down so documents can still move freely underneath.

CAR RENTAL
RECEPTION AND CUSTOMER ARRIVAL COUNTERS
  • The required social distance must be adhered to through the reduction of personal contact (no handshakes). Floor markers or cordons are there to promote distancing.
  • This is monitored to ensure it remains adequate.
  • Reception / check-in counter has visible alcohol-based hand sanitizers available at all times.
  • We encourage e-payment and e-documentation and card payment to limit handling of cash. Card machines are sanitized after use by a customer.
  • Notice boards with action plan / medic and health service contact numbers are displayed.
  • Temperature measurement equipment are available.
  • Counters and tables that have customer contact are sanitized regularly throughout the day. The installation of transparent panels at counters hanging down so documents etc. can still move freely underneath.
  • We Recommended that luggage are sprayed with a disinfection spray or, at a minimum, all surface areas such as handles be wiped with surface sanitizer. Staff handling luggage will practice hand sanitizing before each next luggage porterage.

SANITISING OF VEHICLES
CAR RENTAL AND LOGISTICS
CAR RENTAL / SELF-DRIVE
  • Air-handling systems, air-conditioner and other air circulation systems are sanitized and maintained after each tour.
  • The sanitization of all interior hard surfaces that may have been touched by passengers including seatbelts; grip handles; window and door handles; glass surfaces
  • seat-backs and overhead safety handles will be deep cleaned before and after every rental.
  • Adequate airing of the vehicle prior to re-use.
  • Bedding are done at dry cleaners and all cutlery to be sanitized. The tents are disinfected.
  • Vehicles are deep ed after every rental. In more difficult circumstances, external valet services will be utilized.
  • Airport transfers only allow 2 persons per sedan vehicle.
  • Drivers wear masks and gloves and avoid physical contact as far as possible.
  • Alcohol-based hand sanitizer ready available in the vehicle.
  • Appropriate, clear and visible signage are in all vehicles to raise awareness by passengers of measures and equipment available.
  • Recommended that luggage, where applicable, be sprayed with a disinfection spray or, at minimum, all surface areas such as handles be wiped with surface sanitizer.
  • Drivers handling luggage will practice hand sanitizing before each trip.
  • Up to four people from the same family or group can share one car. Rules for selfdrive will follow the regulations on occupants allowed in a vehicle.

SYMPTOMS ON ARRIVAL
  • Where possible, the guest will be asked to return home and contact their doctor or other healthcare professional.
  • Alternatively, the guest will moved to a designated COVID-19 area and be kept isolated from all other guests and staff.
  • Any vehicle used to transport a symptomatic guest if applicable, will be disinfected afterwards.
  • Guests with symptoms will stay in a room that has further reduction of softs and reduced movables / surfaces and be served by designated, low-risk, staff only with additional PPE (e.g. masks, visors or other eye protection, gowns gloves) and all discarded after each contact used
  • If symptoms are severe, worsen or persist more than one day, a medical professional will be consulted.
  • Based on the medical professional’s recommendation the guest should either be:
    • referred for a COVID-19 test
    • examined (in room, or using safe transport to a GP) by a General Practitioner -
    • recommended to continue self-isolating – with or without medication
    • referred directly to a hospital for admission
  • Guests in isolation should preferably be in designated rooms, single occupancy and no shared bathrooms.
  • Rooms and vehicles used for transport of, or accommodating of, suspected or confirmed COVID-19 cases and areas known to have been utilized by the infected
  • guests will undergo decontamination deep clean.
  • Where we are informed through tracing services that a guest who previously visited, stayed or was transported has tested positive, the same decontamination cleaning processes will be adhered to for rooms, vehicles and areas the guest used.
  • A room or vehicle can also be left un-utilized for five to seven days before cleaning, to allow any traces of the virus on surfaces to die and then initiate the cleaning.
  • Vehicles will also be parked in the sun, as heat is understood to hasten the demise of the virus.
  • When caring, serving or cleaning for or after a suspected or confirmed case of COVID-19, biohazard disposable waste bags, boxes and containers will be used for waste and all soiled / dirty items including used PPE, which is going for cleaning or disposal.
  • Where a guest who has been traveling on a trip in a vehicle or staying in a facility, tests positive, the staff who have interacted with the guest or cleaned the relevant
  • room or vehicle and the rest of any travel group they are traveling with, will go into 14-day self-isolation at home or in an accommodation establishment.

About Skeleta

We fulfill vacation dreams through our world-class service.
A small passionate team with 60 plus years combined experience.


Hein van Zijl
Founding Member & Head Tour Consultant
Jacqueline van Zijl
Senior Tour Consultant
Rolf Heinrich
Senior National Tour Guide
Matthew Kleophas
National Tour Guide
Felix Vallat
National Tour Guide
BIPA Reg# CC/2019/05383   -   NTB Reg# TFA01134
"

EXCELLENT TOUR GUIDES!
You can be sure of an unforgettable experience.

"

Frikkie

"

Thanks for an amazing tour!
Swakopmund and the desert were our favourite places.

"

Erna Rossouw

"

Outstanding service!
Really got value for money and a trip I will never forget!

"

Ben Zijl

Skeleta Covid-19 Info

Skeleta Safaris is fit for the future. Robust, Resilient and Responsive amidst the global Covid-19 situation.
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